Hidden Gem Care Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.hiddengemcare.co.uk (the “Site”), and interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and address.
• Health Information: Details regarding your health and care needs if you are a resident or potential resident.
• Technical Data: IP address, browser type, version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and manage our services.
• To improve our website and ensure that content is presented in the most effective manner for you and your device.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our service.
• To detect, prevent, and address technical issues.
• To provide you with information and offers about our services that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes.

3. How We Share Your Information

We may share your information with selected third parties including:

• Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.
• Analytics and search engine providers that assist us in the improvement and optimization of our Site.
• Regulatory authorities, law enforcement agencies, and other relevant third parties to comply with any legal obligation or to enforce or apply our terms of use and other agreements.

4. Data Security

We take appropriate measures to ensure that your personal data is kept secure, including security measures to prevent personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

5. Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.

6. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us using the contact details on our website or the contact form.